Yes. We work as fast as possible to get your order in a prompt manner. However, Engraving usually adds and additional day if the order is received by 2PM CST on a business day. In case the order is received after 2PM or placed during the weekend, it adds 2 additional days.
What do you mean by 100% satisfaction guarantee?
We handpicked the all the items on our site to meet our high quality standards. If you're not 100% satisfied by your order, send it back for a full refund. Please note that the item has to be unused and not personalized. You can shop with us in all confidence as we stand behind the originality, craftmanship and durability of each urn, keepsake and jewelry.
Do you offer Free Shipping? How long will it take for my order to reach me?
Yes we offer free standard shipping. Standard shipping can take up to 7 business days.
Can I track my shipment?
Yes, you can. All our shipping options provide tracking. The tracking number will be sent to the e-mail provided at checkout as soon as the shipment is set up in our system
When do you ship?
We typically try to ship in stock items within 24 hours. Depending on customization it may take longer. Please note that we cannot ship on weekends or federal/national holidays.
Do you offer next day delivery?
Yes we do. Yes, we do. Matter of fact, we offer the best value for next day delivery in the industry. For an extra fee of $34.99 you can choose next day delivery at checkout if your order is under 10lbs. If your order is over 10lbs, the cost of next day delivery is $79.99. Please keep in mind that your order must be submitted by 2PM Central Time on a business day (Monday-Friday) to receive the order the next day. Please allow one extra day for engraved orders placed after 2PM.
What are your shipping options?
We typically ship via USPS or FedEx. Orders can be shipped by all methods offered by these carriers.
What kind of payments do you accept?
For your convenience we accept all major credit cards, PayPal, and Amazon Pay.
Do you ship internationally?
Yes we do. If you don't see your country in the scroll down at checkout, please call our dedicated in-house customer care team at +1 360-307-0103 . We genuinely care about our customers and we will make sure to assist you in that matter. Please note that you would be in charge of the shipping charges.
Can I fly with a memorial urn and cremated remains?
The Transportation Security Administration says: “We understand how painful losing a loved one is and we treat crematory remains with respect. Some airlines do not allow cremated remains as checked baggage, so please check with your airline to learn more about possible restrictions. “Under no circumstances will a Transportation Security Officer (TSO) open a crematory container. To facilitate screening, we suggest that you purchase a temporary or permanent crematory container made of a lighter weight material, such as wood or plastic. If the container is made of a material that generates an opaque image, the TSO will not be able to clearly determine what is inside the container and the container will not be permitted. “Even if an item is generally permitted, it may be subject to additional screening or not allowed through the checkpoint if it triggers an alarm during the screening process, appears to have been tampered with, or poses other security concerns. The final decision rests with TSA on whether to allow any items on the plane.” However, you are permitted to transport empty cremation urns, if the lid can be removed and the inside of the urn inspected.
Can I ship remains?
Yes, you can . However, only the United States Postal Service will accept cremated remains for shipping. UPS, Federal Express, and DHL will not knowingly transport cremated remains because they are irreplaceable, and cannot be insured. UPS, FedEx and DHL will accept empty cremation urns for shipment, but not an urn holding ashes.
How will the engraving look?
Beautiful. We have an in-house team of engraver with extensive years of experience, who deeply care about producing the top-notch results you are looking for. We receive a lot of compliments regarding our engraving, you can be reassured that you are in good hands.
How are urns sealed?
Metal urns open and close with a threaded lid, and most can be permanently sealed with a clear adhesive, or metal-to-metal glue. Many wooden urns are sealed with a removable panel on the bottom which is secured by screws.
What is a cubic inch?
A cubic inch is a standard unit of measurement used to measure volume. A cubic inch is the volume of a cube with each side measuring one inch in length. In the cremation industry, the amount of ashes that each urn holds is measured in cubic inches.
How easy is it to return an item?
Here at Memorials for a Lifetime, we pride ourselves in the fact that we genuinely care about our customers and the quality of our premium urns and keepsakes. We want you to be happy with your purchase. If you're not, please contact us to let us know you're sending the items back to us. To receive a full refund, please make sure the item is :
In the same condition that you received it
In the original packaging
What size urn should I buy?
Urns are sold by size, measured by the amount of ashes that each urn holds in cubic inches. One pound of pet weight equals one cubic inch of remains. Therefore, if your loved one weighed 60 pounds you will need an urn that will hold at least 60 cubic inches. Standard individual cremation urns are designed to hold 200 cubic inches of remains. The size of each urn in cubic inches is listed with the item’s description. Use the filters on the left of our collections page to refine your results based on weight.
What is your return policy?
We offer a 60 day refund policy on all of our products. We want you to be satisfied with your purchase. We will honor a full refund of any unused and not personalized product you purchase and return that is not to your satisfaction within that time period. Learn more in our returns & refunds section.
Where is my refund?
Once we approved and receive the items, we immediately refund you on the credit card used for the purchase. You will also receive a confirmation e-mail for your records. Please note that depending of the banks, it takes an average 3-5 business days for the funds to be deposited in your account. You can always contact us for any further questions.
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